Customer service

Yes, you can simply check out as a guest. With an account you can track your order, reorder in two clicks and save your favourites. Creating an account takes half a minute.

With Bancontact, iDEAL, Visa, Mastercard or an ordinary bank transfer. If you choose a transfer, your order leaves as soon as the amount is in our account.

Send a photo of your cage, your loft, your bowl or the part you're looking for via the contact form. We'll tell you which item fits — even if you don't know what it's called.

As long as your parcel hasn't been shipped, you can. Let us know as soon as possible via the contact form or call us, with your order number to hand.

Log in and go to My orders. There you'll find the status of every order and, as soon as it's shipped, the carrier's tracking number.

Ordered before 15:00 on a working day means your parcel leaves the same day. In Belgium it's usually with you or at your pickup point the next working day.

In Belgium delivery is free to a pickup point from € 49 and free to your door from € 69. Below that, a pickup point costs € 5 and home delivery € 9.09.

If you order to another country, you'll see the exact shipping cost at checkout, as soon as you've entered your address.

We ship to Belgium, the Netherlands, Luxembourg and most countries in the European Union. At checkout you'll see straight away whether we deliver to your country and what it costs.

Yes. At checkout you choose between home delivery and delivery to a pickup point. The pickup point is the cheapest option and is free in Belgium from € 49.

You have 14 days to change your mind from the day your parcel arrives. The item must be unused and in its original packaging.

Always report your return first through the contact form or by phone, with your order number. We then send you the return address and the arrangements. Do not send anything back unannounced: we cannot match your parcel to your order.

You pay for the return shipment, or you bring the item back to Lille free of charge. Collection-only items are always brought back to Lille. Once the item reaches us, you get your money back within 14 days to the same account.

Let us know within seven days via the contact form and include a photo. We'll send a replacement or refund you, whichever you prefer. You don't have to send anything back first.

On everything you buy from us you have the statutory two-year warranty on manufacturing faults. Wear from normal use isn't covered. If you think something's wrong, send us a photo via the contact form, and we'll look at it together.

On the login page click Forgotten password. You'll get an e-mail straight away with a link to choose a new password. If that e-mail doesn't arrive, have a look in your junk mail.

In your account you can see all your orders and the state of your delivery, reorder in two clicks what you bought before, and save your favourites for later.

Log in and go to My details or My addresses. If you change something while an order is still on its way, do let us know as well.